A message from the AmDocs 2021 team:
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FAQ(s)
The following premium access subscription offer applies to non-event pass subscribers only. If you purchased an event pass for the 2021 American Documentary Pass offer terms are detailed above in “A Message From the AMDOCS 2021 Team” and again on the payment page for the festival event pass offer. Device support details below, however apply to both event and non-event based users.
Q1. What does premium access mean?
A1. In order to watch any premium access content , you must be a paid Docs Now Plus Premium Subscriber. Your Premium Subscription will entitle you to Premium Access to all featured l programmed content on the DocsNow+ platform. Premium Subscribers will also have full access Docs Now Plus Premium Content catalogue available to you on the platform beyond the festival dates.
Q2. What streaming devices are supported for Docs Now Plus?
A1. Docs Now Plus is available on the following desktop web browsers: Safari, Chrome, and Firefox.
A2. Docs Now Plus is available on Android (Google) and iOS (Apple) devices for smartphones and tablets. Casting & streaming films from the app on to a TV is also available.
A3. Docs Now Plus is available on the Roku TV set-top-box.
A4: Docs Now Plus is available on the Apple TV set-top-box.
Q3. Where do I go to download the app to my streaming device?
A1. If you’re using the web on desktop or mobile, you will create an account & subscribe for paid premium access from the built-in application on www.docsnowplus.com
A2. If you’re using an Android (Google) device you will download “DocsNow+” from the Google Play Store.
A3. If you’re using and iOS (Apple) device you will download “Docs Now” from the Apple Apps Store.
A4. If you’re using a Roku TV device you will download “Docs Now Plus” from the Roku Channel Store.
A5: If you’re using an Apple TV device you will download “Docs Now Plus” from the Roku Channel Store.
Q4. How do I subscribe to Premium Access on the web?
A1. Starting from www.docsnowplus.com you will click the ‘Subscribe Now’ button under the ‘Welcome to DocsNow+’ section on the homepage. After you click the ‘Subscribe Now’ button you will be automatically redirected to the DocsNow+ online portal. Next, you will need to click the menu icon, which is located on the top right corner of the DocsNow+ online portal. The menu will appear as a drop-down tool bar that will stay aligned with the top left corner of the page in the DocsNow+ online portal. Next, you will click on the ‘Subscribe’ button within the drop-down tool bar. The DocsNow+ Subscribe page will appear on the screen and you will fill out the requirements to create a Docs Now Plus Premium Access account.
In order to complete the first part of creating a registered Docs Now Plus premium account you will need the following:
- Make sure you enable pop-ups to be allowed from DocsNow+ to continue the registration process.
- Provide a valid email address.
- Create and verify a password for your account.
- You will receive a confirmation email about your account from DocsNow+. You will need to click the account confirmation link provided in the email you received to complete your account registration.
Once completed you will receive a confirmation notification that will pop-up on your screen, click ‘OK’ to continue to the payment page to finalize your subscription for paid Premium Access on DocsNow+.
Q5. How does the payment process work for Premium Access on www.docsnowplus.com?
A1. Using the web on desktop or mobile, after completing account registration you will be redirected to the payment page which is handled by Stripe Payment Service on DocsNow+.
You will enter the following payment details to complete Premium Access subscription:
- Valid email address associated with your DocsNow+ account.
- Card Information
- Name on card
- Country or region
- Zipcode
The payment will begin to process and once confirmed, you will also receive a receipt by via email after the transaction is posted.
A2. This subscription price is $2.99 USD per month and will automatically renew every month for $2.99 USD.
A3. Payment will be charged via the subscriber sign-up process and Stripe Payment Service on docsnowplus.com
A4. The subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
Your account will be charged for renewal within 24 hours prior to the end of the current period for $2.99 USD. Your subscription may be cancelled by contacting subscriptions@docsnowplus.com
Q6. How do I get premium access on Roku TV?
A1. After downloading the app from the Roku Channel Store you’ll have access to the menu screen and do the following:
- Select the ‘Sign-Up’ option from the menu.
- Provide a valid email address.
- Create and verify a password for your account.
- You will receive a confirmation email about your account from DocsNow+. You will need to click the account confirmation link provided in the email you received to complete your account registration.
- The payment will begin to process and once confirmed, you will also receive a receipt by via email after the transaction is posted.
- Enjoy the Premium Access to DocsNow+ on Roku TV.
** The subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
** Your account will be charged for renewal within 24 hours prior to the end of the current period for $2.99 USD.
** To cancel your subscription with DocsNow+ on Roku TV, go to your settings, select subscriptions, find & select ‘Docs Now Plus’, then select ‘Deactivate Subscription’ to stop future billing.
Q7. How do I get premium access on Apple TV devices?
A1. After downloading the app from the Apple App Store you’ll have access to the menu screen and do the following:
- Select the ‘Premium’ option from the settings Themenu.
- Provide a valid email address.
- Create and verify a password for your account.
- You will receive a confirmation email about your account from DocsNow+. You will need to click the account confirmation link provided in the email you received to complete your account registration.
- The payment will begin to process and once confirmed, you will also receive a receipt by via email after the transaction is posted.
- Enjoy the Premium Access to DocsNow+ on iOS device.
** The subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
** Your account will be charged for renewal within 24 hours prior to the end of the current period for $2.99 USD.
** To cancel your subscription with DocsNow+ on iOS devices, go to your settings, select subscriptions, find & select ‘Docs Now’, then select ‘Deactivate Subscription’ to stop future billing.
Q7. How do I get premium access on iOS devices?
A1. After downloading the app from the Apple App Store you’ll have access to the menu screen and do the following:
- Select the ‘Subscribe’ option from the menu.
- Provide a valid email address.
- Create and verify a password for your account.
- You will receive a confirmation email about your account from DocsNow+. You will need to click the account confirmation link provided in the email you received to complete your account registration.
- The payment will begin to process and once confirmed, you will also receive a receipt by via email after the transaction is posted.
- Enjoy the Premium Access to DocsNow+ on iOS device.
** The subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
** Your account will be charged for renewal within 24 hours prior to the end of the current period for $2.99 USD.
** To cancel your subscription with DocsNow+ on iOS devices, go to your settings, select subscriptions, find & select ‘Docs Now’, then select ‘Deactivate Subscription’ to stop future billing.
Q8. How do I get premium access on Android devices?
A1. After downloading the app from the Google Play Store you’ll have access to the menu screen and do the following:
- Select the ‘Subscribe’ option from the menu.
- Provide a valid email address.
- Create and verify a password for your account.
- You will receive a confirmation email about your account from DocsNow+. You will need to click the account confirmation link provided in the email you received to complete your account registration.
- The payment will begin to process and once confirmed, you will also receive a receipt by via email after the transaction is posted.
- Enjoy the Premium Access to DocsNow+ on your Android device.
** The subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
** Your account will be charged for renewal within 24 hours prior to the end of the current period for $2.99 USD.
** To cancel your subscription with Docs Now Plus on Android devices, go to your settings, select subscriptions, find & select ‘DocsNow+’, then select ‘Deactivate Subscription’ to stop future billing.