Q1. What does premium access mean?

A1. In order to watch any premium access content , you must be a paid Docs Now Plus Premium Subscriber. Your Premium Subscription will entitle you to Premium Access to all featured l programmed content on the DocsNow+ platform. Premium Subscribers will also have full access Docs Now Plus Premium Content catalogue available to you on the platform beyond the festival dates.

Q2. What streaming devices are supported for Docs Now Plus?

A1. Docs Now Plus  is available on the following desktop web browsers: Safari, Chrome, and Firefox.

Q3. Where do I go to download the app to my streaming device?

A1. If you’re using the web on desktop or mobile, you will create an account & subscribe for paid premium access from the built-in application on www.docsnowplus.com

Q4. How do I subscribe to Premium Access on the web?

A1. Starting from www.docsnowplus.com you will click the ‘Subscribe Now’ button under the ‘Welcome to DocsNow+’ section on the homepage. After you click the ‘Subscribe Now’ button you will be automatically redirected to the DocsNow+ online portal. Next, you will need to click the menu icon, which is located on the top right corner of the DocsNow+ online portal. The menu will appear as a drop-down tool bar that will stay aligned with the top left corner of the page in the DocsNow+ online portal. Next, you will click on the ‘Subscribe’ button within the drop-down tool bar. The DocsNow+ Subscribe page will appear on the screen and you will fill out the requirements to create a Docs Now Plus Premium Access account.

In order to complete the first part of creating a registered Docs Now Plus premium account you will need the following:

  1. Make sure you enable pop-ups to be allowed from DocsNow+ to continue the registration process.
  2. Provide a valid email address.
  3. Create and verify a password for your account.
  4. You will receive a confirmation email about your account from DocsNow+. You will need to click the account confirmation link provided in the email you received to complete your account registration.

Once completed you will receive a confirmation notification that will pop-up on your screen, click ‘OK’ to continue to the payment page to finalize your subscription for paid Premium Access on DocsNow+.

Q5. How does the payment process work for Premium Access on www.docsnowplus.com?

A1. Using the web on desktop or mobile, after completing account registration you will be redirected to the payment page which is handled by Stripe Payment Service on DocsNow+.

You will enter the following payment details to complete Premium Access subscription:

  1. Valid email address associated with your DocsNow+ account.
  2. Card Information
  3. Name on card
  4. Country or region
  5. Zipcode

The payment will begin to process and once confirmed, you will also receive a receipt by via email after the transaction is posted.

A2. This subscription price is $2.99 USD per month and will automatically renew every month for $2.99 USD.
A3. Payment will be charged via the subscriber sign-up process and Stripe Payment Service on docsnowplus.com
A4. The subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
Your account will be charged for renewal within 24 hours prior to the end of the current period for $2.99 USD. Your subscription may be cancelled by contacting subscriptions@docsnowplus.com